Delivery & Returns
Our delivery & Returns Policy
To ensure we offer our 5-star service across all areas of our business, we strive to:
1. Process and dispatch your order within 2 working days
2. Deliver on a date that suits you and your setting - please advise us of school closures and we can accommodate this!
3. Provide a range of delivery options to cater to all customers regardless of location
Mainland UK
Free delivery on all orders over the total value of £150 excluding VAT.
All orders under £150+VAT will be subject to £5.95+VAT delivery charge.
Northern Ireland
All orders placed for delivery to Northern Ireland will be subject to a £15+VAT delivery charge.
For orders to the Republic of Ireland, please visit our International website here.
Islands
All orders placed online for delivery to Islands will be subject to a £25+VAT delivery charge. This includes Guernsey, Isle of Man and Jersey
Outside Mainland UK
Orders for delivery outside mainland UK will be subject to a minimum £25+VAT delivery charge.
Our Customer Care team will review each order individually and be in contact if this charge is likely to exceed £25.
Additional Delivery Information
Made-to-order/Direct from supplier products
Some products may come directly from the manufacturer or are made to order once payment is complete. In both of these cases, the standard delivery times may not apply. These instances will be indicated on the product page and on your invoice. All products that are made to order or some direct from supplier are highlighted as such on the product page.
Out-of-stock items
If an item you have ordered is out of stock we will hold your order until all items are ready for shipping. Should there be a longer than expected lead time on an item, a member of our customer services team will contact you to advise.
Tracking your order
After your order is confirmed you will receive an email with tracking information. For any products that are made to order or shipped directly from the supplier – tracking information will not apply and this will be indicated on your email.
Alternatively, to view your order status simply log into your account and click on order history. Here you can view the status of your current and any past orders
Returns & Refused Delivery
- For all returns, we would ask that you please contact our customer service team first. We ask that items are returned in its original packaging and in a good condition
- For made to order items please contact our customer services team for advice
- When an item is delivered faulty we reserve the right to repair or replace. If this is not possible then a credit note will be issued
- If delivery is refused we reserve the right to charge for the cost of this item returning to our warehouse. The minimum is £15.00
Costs
Collection by courier - £25 + 15% admin charge (+VAT)
Sender organises own postage – no charge from us
Refused delivery - £15
Cancellation
Cancellation of orders will be accepted providing the goods have not yet been dispatched from our warehouse, or in the case of made to order items, the goods have not left our supplier warehouse or production has not started. If goods have been dispatched then the returns policy will apply.
Deliveries are made Monday to Friday, excluding bank holidays. At times of high demand the delivery timescale may have to be extended, however, we endeavour at all times to meet our estimated timescale of 2 days. Early Years Resources will not accept liability for loss, damages or expenses arising from the delayed delivery of any goods. Please contact our Customer Service Team for further details.